RIGHT OF WITHDRAWAL
The right of withdrawal, pursuant to art. 5 paragraph 3 DL 186/99, is not applicable to products made customized or made to measure. The right of withdrawal within 10 working days from the date of receipt of the goods is also valid if the goods have manufacturing problems. Peculiarities of the object described and anticipated in its description page on "vditaly.com" are not recognized as manufacturing problems.
If there are proven manufacturing defects, the customer can exercise the right of withdrawal on all goods purchased at www.vditaly.com according to the following rules:
- to exercise the right of withdrawal, the customer must send a communication stating this intention, within 10 working days from the date of receipt of the goods, by email to firstname.lastname@example.org.
Upon receipt of the notice of withdrawal, "vditaly.com" will communicate by e-mail the methods of returning the goods. In this case the shipping costs are charged to the customer.
The goods must be returned intact in all its parts and with the original packaging not tampered with. In case of return of damaged goods, the right of withdrawal cannot be exercised by the customer.
"vditaly.com" reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided. In these cases, the goods will be returned to the sender at the original shipping address and the shipping costs will be charged to the customer.
After verifying the integrity of the returned product, "vditaly.com" will refund the customer the full amount initially paid, excluding shipping costs, within 14 days from the date of return of the goods, by means of a nominal voucher of the same amount, to be spent on vditaly.com in the following six months.
* SPECIAL NOTE FROM VALENTINA
We are a tiny reality.
There's a powerful new trend in big ecommerce companies: it's about ordering whatever you might like, then sending the rest back. I get it, it's fascinating.
Mine, however, is a micro artisan reality that deals with semi-precious materials, which require care, attention, time.
Every time someone returns a piece of jewelry, it's like throwing my little business under a moving train, because I have to be careful with the quantities.
Unexpected inventory in the lab can kill my small business, while I want to be around for much longer.
That said, I continue to honor my return policy, I simply ask you to think about it. Because if everyone did this vditaly.com would not exist and would not resist.