Refund policy

The Consumer has the right to withdraw from any contract concluded under the General Terms and Conditions of Sale, without providing any reason and without any penalty, within 14 (fourteen) days from when (i) the Product has been delivered or (ii) in the case of the purchase of multiple Products delivered separately in a single order, the last product has been delivered. The right of withdrawal is excluded for orders of custom-made and personalized products, as well as in other cases provided for in Article 59 of the Consumer Code.

To exercise the right of withdrawal, the Consumer must inform the Seller before the expiration of the term mentioned above. The Consumer may send an explicit declaration to the Seller at the email address info@valentinadavino.com.

Following the above, the Consumer will receive an email confirming the exercise of the withdrawal, which will contain, if the ordered product has already been received in the meantime, instructions on how to proceed with the return. The return must be made within and no later than 14 days from the communication of withdrawal to the address indicated by the Seller.

If the Consumer has received the product, they must return it to the Seller without undue delay and, in any case, within 14 days from the day the withdrawal was communicated. The deadline is met if the Consumer returns the goods before the 14-day period expires. The risks and direct costs of returning the goods, as well as the proof of return, are the Consumer’s responsibility. If the Consumer exercises the right of withdrawal through the Website, before confirming the withdrawal request, they will be informed of the return costs in case they choose to use the return service offered by the Website.

In case of withdrawal, the Consumer will be refunded the payments made, including delivery costs (except for additional costs resulting from the choice of a delivery type other than the least expensive standard delivery offered), without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be processed using the same payment method used by the Consumer for the initial transaction within 5 days of receiving the returned Products.

The Consumer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Therefore, if the returned goods are damaged (e.g., showing signs of wear, abrasion, scratches, dents, deformations, etc.), incomplete with all their elements and accessories (including intact labels and tags still attached to the product), missing any accompanying instructions/notes/manuals, original packaging and wrapping, or the warranty certificate (if provided), the Seller reserves the right to refuse the return or, alternatively, to reduce the refund amount accordingly.

For this reason, the Consumer is advised not to handle the goods beyond what is strictly necessary to determine their nature, characteristics, and functioning and to cover the original packaging of the Products with another protective wrapping that preserves their integrity and protects them during transport, including from writing or labels.